Software Maintenance Services
Full support and maintenance that keep your software systems secure, fast, and trouble-free.
Software Maintenance
Our software maintenance services are designed to keep your applications running at optimal performance while reducing operational costs and minimizing business disruption. From routine updates to complex system overhauls, we've got you covered.
NetSuite and SAP ERP Maintenance
Our ERP system maintenance includes module updates, performance optimization, user management, and troubleshooting to ensure your enterprise resource planning runs smoothly.
Website Application Maintenance
Complete website maintenance covering security updates, content management, performance optimisation, backup management, and technical support to keep your web presence secure, fast, and user-friendly.
Mobile App Maintenance
Complete mobile application support for both Android and iOS platforms, including bug fixes, OS compatibility updates, performance enhancements, security patches, and app store compliance to ensure optimal user experience across all devices and seamless functionality on both Google Play Store and Apple App Store.
Content Management System Support
CMS support includes updates, security patches, and technical fixes to ensure your website remains secure, stable, and up to date. We also cover performance tuning, plugin management, and compatibility support with third-party tools and integrations.
Remote IT Support Services
Our remote technical support includes real-time assistance for troubleshooting hardware, software, and network issues without the need for on-site visits. It also covers system monitoring, security updates, software installations, and user support through remote access tools.
Complete Care For Your Software Systems.
Software maintenance services refers to the process of correcting, upgrading, and improving software applications after they've been developed and deployed. It's the "healthcare" for your systems. Ensuring they continue to function properly, stay secure, and meet your evolving business needs.
Here's how we'll work together to keep your software running flawlessly
Requirement Analysis
We'll assess your maintenance needs, business goals, and system requirements to pinpoint key focus areas and collaboratively define priorities for your maintenance strategy.
System Assessment
A thorough analysis of your current software infrastructure, identifying potential vulnerabilities, performance problems, and optimisation opportunities.
Maintenance Strategy Development
Based analysis, we create a customised maintenance plan tailored to your specific business requirements, budget constraints, and growth objectives.
Implementation
We’ll take the lead on the approved strategy, assign roles, and begin implementation immediately.
Ongoing Optimisation
Regular maintenance cycles including security updates, performance monitoring, bug fixes, and system optimisations.
System tools we use
Why Partner with 4i Tech
Culturally Diverse team
Professionals from 6 countries, communicating in more than 10 languages. We have a global perspective, and collaborate seamlessly across cultures.
Cost Efficiency
Scale capacity up or down efficiently without increasing in-house costs or overhead. Access top-tier developers at a fraction of your cost.
Legally Secure Partnership
Outsource confidently. We are duly registered in Taiwan, helping you minimise the complex legal processes.
Skilled Talent
Trained at top universities in Taiwan with extensive work experience, our developers bring precision and depth to every task.
Robust Infrastructure
Headquartered in Taiwan, we leverage the fast connectivity, stable local infrastructure, and tech-driven ecosystem to deliver world-class software solutions.
Clear Communication
Work with our selected project managers who keep communication clear and tasks on track.
Service Delivery Models
We offer flexible service delivery options. You can choose depending on your business needs, operational preferences, and budget requirements. Ensuring you get the right level of support exactly when and how you need it.
On-Site Maintenance
Dedicated technicians work directly at your business location, providing hands-on support and immediate physical access to your systems and infrastructure.
Remote Maintenance
Technical support provided entirely through secure internet connections, allowing technicians to access your systems remotely for troubleshooting, updates, and monitoring.
Hybrid Model
Strategic combination of remote and on-site services, where routine maintenance, monitoring, and minor issues are handled remotely, while complex problems, hardware installations, and strategic planning are addressed on-site.
Related Case Studies
AK Ski
Our client is a leading premium ski brand from Switzerland. The project entailed modernising their multilingual web presence, integrating new fashion business lines, and running ads on google / following up on their success
App Maintenance & Development for DeepBlu Diving Community
Our client is a diving community with its own diving-related products and a social media app. Our project entailed the maintenance and further development (enhancement) of the app, which was originally developed by a third party
KK Stream
The client is a well-known video and audio streaming manufacturer. The project requires the development of a multi-tenant architecture video and audio streaming rental platform.
Cashme
Our client is a leading Taiwan-based credit institution. The project entailed automating the credit approval processes, including the development of databases incorporating machine learning to automate the credit scoring process. In addition, an app was developed for applicants to apply for credits, upload their application data and documents, and to follow up on the status of their application
Salesforce Membership Software for Taiwan Media Company
Our client is a Taiwan Media & Entertainment company. The purpose of the project was to build a salesforce-based membership software, to manage site memberships in one place.
Did you know?
Maintaining software can use up to 60% of a company’s IT budget. Outsourcing can take you from just keeping the systems running to improving your business processes while maximising your financial performance. By acquiring offshore teams for maintenance, businesses save time, receive quality improvements and most importantly, save up to half of their allocated budget.