Challenge
The HOS system needs to be integrated with our client's original ticket system, which has been used for a long time, and the system architecture and API services were outdated. In order to provide customers with better services, it was necessary to integrate the existing work order system and design a system that meets modern needs.
Solution
We identified the marketing needs, as well as the needs of the engineering unit. Through cross-departmental cooperation with the marketing team, engineering unit and IT department, a process and structure that meets the business needs was designed.
Result
The project was executed in 3 months to the client's full satisfaction.
Further valuable information can be found under Business Model Consulting as well as Software Development.