Our client DKSH (大昌華嘉) is a large market expansion services company. In order to improve customer satisfaction and adhesion, we developed an app for their customers on which they can conduct online repairs, parts ordering and warranty inquiries. The system includes the APP used by customers and the management interface used by managers.
Challenge
The HOS system needs to be integrated with our client's original ticket system, which has been used for a long time, and the system architecture and API services were outdated. In order to provide customers with better services, it was necessary to integrate the existing work order system and design a system that meets modern needs.
Solution
We identified the marketing needs, as well as the needs of the engineering unit. Through cross-departmental cooperation with the marketing team, engineering unit and IT department, a process and structure that meets the business needs was designed.
Result
The project was executed in 3 months to the client's full satisfaction.
Further valuable information can be found under Business Model Consulting as well as Software Development.
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Tailored Solutions for Your Business Needs
We understand that every business is unique, and that's why we take a customized approach to software development. Our team collaborates closely with you to identify your requirements, analyze your industry landscape, and design software solutions that align with your goals, ensuring a solution that fits your business like a glove.