Service Cloud Implementation for Taiwan Real Estate Agency
Our client is a leading real estate agent in Taiwan. The goal of this project was to implement Service Cloud to help manage customers across multiple channels, and improve customer service agent productivity.
Type
Mobile App, B2C, Salesforce, Website
Industry
Property & Real Estate
Tools
React, ReactNative, Visualforce
Challenge
Real Estate Agency Sales is a business which requires a lot of personal client interaction "in the field". Making appointments became too management-intensive for our client.
Solution
We set up Service Cloud for our client, and developed customer management, business management, appointment management, and dispatch management modules for them. The headquarters can now manage the entire business on a unified platform, and easily dispatch its employees to meet the clients on the construction project. The business can be logged into the system to make sure that the customer information is up to date, and in-house and customer activities can now easily be assessed.
Result
Improved management efficiency, reduced labor costs, and drastically less customer complaints.
Further valuable information can be found under Salesforce CRM as well as Software Development.
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